Increasing Electric Vehicle Acceptance, an Insights into Reducing Range Anxiety

Abstract

Given the increasing worldwide focus on sustainability, electric vehicles (EVs) have become important 
in the efforts to decrease carbon emissions and address climate change. Nevertheless, the broad acceptance of electric 
vehicles (EVs), especially in Indonesia, encounters substantial barriers, with range anxiety being one of the main 
issues. This article explores the complex nature of range anxiety, specifically examining its technological aspects and 
the important function of customer support in reducing the effects. This study uses Structural Equation Modeling 
(SEM) with a Partial Least Squares (PLS) approach to analyze the relationships among Charging Infrastructure, 
Customer Support, Perceived Technological Sophistication, and Range Anxiety. The data collected from 146 
individuals aware regarding EV technology is analyzed. The findings suggest that customer service and perceived 
technological sophistication have a substantial effect on lowering range anxiety. However, the presence of charging 
infrastructure does not have a statistically significant influence on alleviating range anxiety. This discrepancy indicates 
a requirement for focused approaches that tackle both physical and psychological obstacles to electric vehicle (EV) 
adoption.